Política de envío

This Shipping Policy applies to all orders placed on Retrotune.

SECTION 1 - ORDER PROCESSING TIME All orders are processed within 1 to 4 business days.

Personalized music boxes require an additional 1 to 3 business days for production before they ship, due to the customization involved.

Processing time refers to the time it takes to prepare, personalize (where applicable), and hand off your order to the carrier. It is separate from transit time, described below.

SECTION 2 - DELIVERY TIME Delivery time for the order is 5 to 7 business days once it has shipped.

For personalized music boxes, please add the additional 1 to 3 business days of production time on top of the delivery estimate above, since production happens before the item ships.

These are estimates and not guarantees. Actual delivery times may vary depending on your location, carrier performance, and, for international orders, customs processing.

Regulatory disclosure: If no specific shipping timeframe is stated at checkout for a given item, we will ship it within 30 days, in accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule. If we are unable to meet a stated or default shipping timeframe, we will notify you and give you the option to consent to the delay or cancel your order for a full refund.

SECTION 3 - SHIPPING COSTS Shipping costs are calculated at checkout based on destination and shipping method selected, unless free shipping is offered as part of a promotion. Any such promotion will be clearly disclosed on the product page or at checkout.

SECTION 4 - CUSTOMS, DUTIES, AND IMPORT TAXES For international orders, your shipment may be subject to customs duties, import VAT, or handling fees imposed by the destination country's customs authority. Unless our checkout explicitly states that duties are prepaid, these charges are the sole responsibility of the recipient and are collected by the carrier or customs authority upon delivery. We recommend checking your country's import regulations before ordering.

SECTION 5 - ORDER TRACKING Once your order ships, you will receive a confirmation email with tracking information where available. Tracking data may take a day or two to update after your shipping confirmation is sent.

SECTION 6 - PERSONALIZED ITEMS Because personalized music boxes are made to order, please double-check all personalization details (names, dates, song selections, engravings, etc.) before completing your purchase. Once production has started, we may not be able to make changes or cancel the order — see our Refund and Return Policy for details on personalized items.

SECTION 7 - LOST, DELAYED, OR DAMAGED SHIPMENTS If your order does not arrive within the estimated delivery window, or arrives damaged, please contact us at reetrotunee@gmail.com within [X] days of the estimated delivery date so we can investigate with the carrier and offer a resolution (reshipment or refund) consistent with our Refund and Return Policy.

SECTION 8 - INCORRECT SHIPPING INFORMATION Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will make reasonable efforts to assist in redirecting the shipment where the carrier allows it.

SECTION 9 - QUESTIONS If you have any questions, please don't hesitate to contact us at reetrotunee@gmail.com.